'Speed and automation are essential in the process of ordering, processing, delivery and communication to the customer to be able to work profitably.'
Erwin Schreurs is director and owner of the company. “Construction is a segment with peaks and valleys,” he says. 'Then a webshop is ideal to ensure continuity during the quiet periods. Speed and automation are essential in the process of ordering, processing, delivery and communication to the customer to be able to work profitably.
“It took some searching,” Erwin continues, “but we now use T-Box to automate the entire webshop process. After an order is placed, an order is immediately sent to our suppliers. The order is also processed immediately there without anyone having to be involved. A carrier is then automatically instructed to deliver the product and the customer receives a message about the exact delivery date. What used to take two days, now often happens within a day.
“T-Box does what it's supposed to do,” says Erwin. 'The ordering and delivery process and communication with the customer have now become much faster and take considerably less time. In the administration I can now see exactly what has been delivered and what has not yet been delivered.
Contacts with T-Box were immediately pleasant. I like being able to actually get people on the phone. This is often possible at a smaller company.
Sometimes there was some noise about our expectations and what we actually got. There are always more details that come up that you didn't anticipate. Clear agreements about this are important. Fortunately, the T-Box consultant was very solution-oriented from the start to delivery.'
“T-Box does what it's supposed to do,” says Erwin. 'The ordering and delivery process and communication with the customer have now become much faster and take considerably less time. In the administration I can now see exactly what has been delivered and what has not yet been delivered.
Contacts with T-Box were immediately pleasant. I like being able to actually get people on the phone. This is often possible at a smaller company.
Sometimes there was some noise about our expectations and what we actually got. There are always more details that come up that you didn't anticipate. Clear agreements about this are important. Fortunately, the T-Box consultant was very solution-oriented from the start to delivery.'
T-Box's mission is to make business processes more efficient and easier through further automation.
Many companies experience in practice that their ERP software does not meet all automation needs. Linking and streamlining data provides a clear overview. This increases the speed of action. It ensures job satisfaction and ease of use. T-Box users experience that this prevents manual input errors and simply saves money.
Many collaborating companies use T-Box to link their business administrations. With the use of T-Box, more than 10 million actions are now fully automated every year.
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